Quality Assurance

The two biggest concerns for commercial buyers sourcing products online are TRUST and QUALITY CONTROL. Committing to an order with a remote seller you've never meet is a high risk endeavour and buyers, especially those representing small businesses, stand to lose a lot of money, time and effort if products don't arrive on time or meet their standards.

Meekono works to minimise this risk by diligently doing the following:

  • pre-vetting every seller by reviewing their product samples, and, where possible, obtaining references from past trading partners
  • continuously developing sellers on standard operating practice using proven industry standards and expertise
  • tracking every order placed on the platform and checking milestones against agreed timelines
  • automatically updating buyers on orders in progress
  • offering returns and refunds for faulty products (evidence-based)
  • enabling seller and buyer feedback and ratings